Today, we are pleased to share that Appier has entered an agreement to acquire BotBonnie, Asia’s innovative omnichannel chatbot service. The acquisition of BotBonnie will enter Appier in the conversational marketing space and bolster product expansion. Customers of AIDEAL and AIQUA will benefit with the addition of two new channels immediately with Facebook Messenger and LINE, while AIXON customers will benefit from the depth of data generated from conversational data analysis which will enhance the AI predictions.

There is so much synergy between BotBonnie and Appier because we work with the same big brands and customers where we complement each other in terms of product offering. The biggest reason for adding BotBonnie to the Appier family is because our values and aspirations are in great alignment. Both our companies are deeply committed to product and innovation. BotBonnie is constantly refining their product features and bringing the best of conversational marketing through new features based on customer feedback which is why brands like Coca-Cola, Audi, ASUS and many agencies like BBDO and Dentsu trust and love them.

Gartner predicted that by 2022, 70% of all customer interactions will involve machine learning, chatbots and mobile messaging. And we are thrilled to be adding BotBonnie to Appier’s product line where we will continue to help our customers navigate the ever-complex customer journey powered by AI and intelligence.

Why not give BotBonnie’s chatbot service a try? You can customize your own chatbot dialogue through this link and create an intuitive engagement experience.